Terms
TERMS FOR PACKAGES, GIFT CARDS AND THE CANCELLATION OF APPOINTMENTS
Please read the following terms:
1.Loss of packages
When buying packages, please note that if a package is lost:
2.Terms for using a package
3.How to cancel visits within a package
The client has the right to cancel a previously booked service visit; however, if the cancellation is made less than 24 hours before the start time of the booked visit, that visit is deemed to have been used. In such a case one visit is automatically deducted from the client's active package.
4.Loss of a gift card and expiry of its validity
If a gift card is lost or has expired:
5.Terms for using a gift card
6.Use of packages and gift cards in cases involving health considerations.
If packages or gift cards are not used for health reasons, the money paid for them is not refunded.
7.Gift cards and packages are not valid if:
The validity period of a gift card is stated on the gift card. The gift card is valid until the last date shown on the card (inclusive). Please keep careful track of how and by when packages and gift cards can be used. Thank you for your understanding!
8.Cancelling/rescheduling an appointment
An appointment can be cancelled no later than 24 hours before the booked time. If the appointment is cancelled later than 24 hours before the time of the booked service, the service provider is entitled to charge 100% of the price of the booked treatment. The booked time is intended for serving that particular client only, and a late cancellation prevents the service provider from offering this time to another client.
When buying packages, please note that if a package is lost:
- The amount paid for the package is not refunded;
- A new package is not issued;
- The cosmetology centre accepts no liability for lost packages;
- If the package card is lost, the company cannot provide the treatments included in the package;
- The package card serves as the only proof that the package exists. The company accepts no responsibility for lost packages, as no other evidence of the purchase of a package is kept.
2.Terms for using a package
- The purchased package remains unchanged and applies only to the specific service for which it was bought. The package is not changed to another package, is not divided or transferred to third parties and covers only those obligations and services that were provided for at the time of its purchase.
- All packages are valid for 6 (six) months from the date of purchase. The package applies to a specific treatment, not to a specific specialist, and it cannot be changed or used for carrying out another treatment.
3.How to cancel visits within a package
The client has the right to cancel a previously booked service visit; however, if the cancellation is made less than 24 hours before the start time of the booked visit, that visit is deemed to have been used. In such a case one visit is automatically deducted from the client's active package.
4.Loss of a gift card and expiry of its validity
If a gift card is lost or has expired:
- The validity period of a gift card is not extended;
- The money paid for the gift card is not refunded;
- No compensation will be given for lost or stolen gift cards.
5.Terms for using a gift card
- Gift cards can only be used for the services of the cosmetology centre;
- Gift cards cannot be used to buy products;
- Gift cards are not exchanged for money;
- To use a gift card, the gift card itself must be presented. A receipt or any other form of confirmation is not accepted as proof that a gift card exists.
- Gift cards cannot be used to buy packages.
6.Use of packages and gift cards in cases involving health considerations.
If packages or gift cards are not used for health reasons, the money paid for them is not refunded.
7.Gift cards and packages are not valid if:
- They have expired or are damaged;
- They are counterfeit or signs of counterfeiting have been detected.
The validity period of a gift card is stated on the gift card. The gift card is valid until the last date shown on the card (inclusive). Please keep careful track of how and by when packages and gift cards can be used. Thank you for your understanding!
8.Cancelling/rescheduling an appointment
An appointment can be cancelled no later than 24 hours before the booked time. If the appointment is cancelled later than 24 hours before the time of the booked service, the service provider is entitled to charge 100% of the price of the booked treatment. The booked time is intended for serving that particular client only, and a late cancellation prevents the service provider from offering this time to another client.